Privacy Policy
Effective Date: 21/11/2025
Gosmart Enterprises Limited ("we", "us", or "our") operates the website https://www.gosmart.co.ke/ (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Kenya Data Protection Act, 2019.
Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Delivery and billing address
- Order and transaction details
We only collect information necessary to provide our services.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Improve our website and services
- Communicate order updates and relevant information
- Send marketing communications (only if you opt in)
Sharing of Information
We do not sell or rent your personal data.
We may share your information with trusted third parties strictly as necessary to operate our business, including:
- Payment processors
- Delivery/logistics providers
- Website and hosting service providers
We may also disclose information if required by law.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
We may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though some features may not function properly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy.
WhatsApp Communications
If you contact us through WhatsApp, we may receive your phone number, name, messages, and any information you choose to share. We use this information to respond to your enquiries, assist with orders, and provide customer support. WhatsApp is operated by a third party and also handles information in accordance with its own privacy policy. We will only send you promotional WhatsApp messages if you have opted in to receive them.
Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the Site constitutes acceptance of any updates.
Contact Us
Gosmart Enterprises Limited
Email: sales@gosmart.co.ke
By using this Site, you agree to this Privacy Policy.